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Return Policy


 Refunds can be requested within 14 days of the date of despatch, and

exchanged within 21 days from the date of despatch. If you choose to

exchange your item outside of the 14 day refund policy, a refund will not be

offered for the exchanged item unless the product is faulty.

 Unfortunately we cannot accept returns of earrings or cleaning products if the

tamper proof packaging has been opened. This is for hygiene reasons and

doesn't affect your statutory rights. We cannot accept items that have been

engraved, personalised or altered.

 Our promise to replace the item or refund your money does not apply to faults

or damages caused by accident, neglect or misuse.

 Please be aware that refunds for purchases made using 3rd party tender

types e.g. insurance cards, may not be possible on the same day. If this is the

case, our customer experience teams will advise you and keep you updated

with progress.

 Except in relation to faulty or incorrectly supplied goods, where your statutory

rights are unaffected, personalised goods made to a customer's specifications

may not be returned. When your item is a special ordered large item, we do

not keep stock of this item and we will raise an order through a supplier direct

to you. In such cases you may not be able to return your goods if they are

unwanted, however if you experience problems with your goods or order then

please contact the Safir jewellers customer experience team.

 Please Note: When processing your return we may need to speak with you

before we are able to complete the process. If we are unable to make contact

with you within 14 days of receiving your item(s), we will return it to the

delivery address linked to the order.